Frequently Asked Questions

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Please complete the form below to contact us with your question. Provide as much information as possible. We make every effort to personally answer all e-mail within 3 BUSINESS days. If you are in need of an immediate answer please review our frequently asked questions or contact a local service dealer.

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  • Enter any equipment model numbers. Add REV -if applicable


  • B&S ENGINE numbers are STAMPED




  • 5HP=5, 18-1/2=18.5, 25=25.00


    Series (3 digits) or Torque (ft. lbs.)


  • Equipment the engine coupled with (Lawnmower, Generator, etc.)


    Which engine Brand is on your equipment?


  • Where was the equipment purchased?


    When product was purchased. Format: mm/dd/yyyy
  • Personal Information












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  • Add Zip + 4 xxxxx-xxxx Canada use xxx xxx format




  • format: xxx-xxx-xxxx